--- title: "Energy debt: your rights and how to stop it growing | CrisisCompass Blog | CrisisCompass" source_url: "https://crisiscompass.co.uk/blog/energy-debt-what-to-do" retrieved_by: "AnswerRail Edge Engine v1.1.0-parity-v20 (https://answerrail.com)" level_of_detail: "standard" token_payload_reduction: "92.7%" raw_html_bytes: 102826 compiled_body_bytes: 7508 entities_extracted: 5 currency_recall_static_html: "100%" monitored_currency_tokens: 25 link_recall_static_html: "100%" monitored_content_links: 14 omitted_dynamic_states: ["non_default_tab_panels", "volume_slider_tiers"] conversion_notes: "Origin renders alternate tabs and volume pricing sliders via client-side JavaScript; serving default static AST state." rfc_compliance: "RFC 9110" last_verified_at: "2026-10-25T08:53:22.737Z" cache_age_seconds: 0 origin_cache_control: "public, max-age=0, must-revalidate" --- > **Canonical Source:** [https://crisiscompass.co.uk/blog/energy-debt-what-to-do](https://crisiscompass.co.uk/blog/energy-debt-what-to-do) > > *Energy suppliers must help you if you're struggling. Here are your rights and every option to reduce or clear energy debt.* ### Organization: CrisisCompass | Field | Value | | :--- | :--- | | **Organization** | CrisisCompass | | **Official Website** | https://crisiscompass.co.uk | | **Overview** | Independent UK crisis management, financial support guidance, and emergency contingency portal. | ### Entity: CrisisCompass | Property | Detail | | :--- | :--- | | **Type** | WebSite | | **Name** | CrisisCompass | ### Frequently Asked Questions (FAQ) **Q: Is CrisisCompass free?** > A: Yes. All core tools — Survival Check, Benefits Finder, Hardship Letter Generator, Budget Calculator, Debt Priority Checker, and AI Chat — are completely free. Optional premium PDF documents start from £2.99. **Q: Is CrisisCompass financial advice?** > A: No. CrisisCompass provides general information and tools. For personalised financial advice, we recommend contacting StepChange (0800 138 1111) or Citizens Advice (0800 144 8848). **Q: Is my data safe?** > A: We store data locally in your browser wherever possible. The Financial Survival Check results are never saved to our servers. See our Privacy Policy for full details. Energy # Energy debt: your rights and how to stop it growing 25 March 2026 · 2 min read Share: Energy debt is one of the fastest-growing debt types in the UK. But you have more rights than you might think. ## Your key rights - Energy companies \*\*must offer a payment plan\*\* you can afford - They \*\*cannot disconnect your electricity\*\* remotely (smart meter can be switched to prepayment) - Gas can only be disconnected after extensive notice and safety checks - They \*\*must\*\* put you on their cheapest available tariff if you're in debt - They cannot disconnect you during winter if you're elderly or have young children ## Steps to take right now ### 1\. Contact your supplier Call and say: "I'm struggling with my energy costs and I'd like to discuss my options." Ask for the hardship team. ### 2\. Ask for a payment plan They must offer a plan based on what you can afford. If they propose too much, push back. ### 3\. Apply for their hardship fund Most major suppliers have dedicated hardship funds: - \*\*British Gas Energy Trust\*\* — grants up to £1,500 - \*\*EDF Customer Support Fund\*\* — help with energy costs - \*\*OVO Energy Fund\*\* — grants for OVO customers - \*\*Scottish Power Hardship Fund\*\* — emergency support - \*\*E.ON Next Energy Fund\*\* — financial assistance ### 4\. Check for Warm Home Discount £150 off your electricity bill. Automatic for some, application needed for others. ### 5\. Get on the Priority Services Register Free support for vulnerable customers. Includes advance warning of outages and access to additional help. ## Reducing your bills going forward - Ask for a smart meter to monitor usage in real time - Switch to a cheaper tariff (you can switch even with up to £500 of debt) - Check insulation grants through the ECO4 scheme - Apply for Council Tax Reduction to free up money for energy Don't ignore energy debt — contact your supplier today. They're required to help. ## Free tools mentioned in this article [Financial Survival Check](/check)[Hardship Letter Generator](/tools/letters)[Benefits Finder](/benefits)[Budget Calculator](/tools/budget) 🏢 UK Limited Company Director Triage • Finance Act 2009 s.108 & ERA 1996 s.166PAYE • VAT • Corporation Tax • Bounce Back Loans ## Running a Limited Company with HMRC Arrears or Business Debt? Calculate your monthly **HMRC Time-to-Pay (TTP)** instalment and check if you qualify for a tax-free **Company Director Statutory Redundancy & Notice Payout** from the government's National Insurance Fund (Employment Rights Act 1996 s.166) if your company ceases trading. HMRC / Company Debt£28,000 £3,000£30k Express Line£150,000+ Years as PAYE Director6 years 0 yrs2 yr Statutory Min20 yrs Weekly Gross PAYE Salary£520/wk £180/wk£700 Statutory Cap Option A: Keep Trading via HMRC Time-to-Pay ~£2,422 / month over 12 months ✓ Under £30,000 threshold: Eligible for HMRC Express Self-Serve / Direct Debit Time-to-Pay arrangement without full security. Option B: Estimated Director Redundancy Claim (Gov RPS) £6,552 Tax-Free Estimate Includes ~£3,900 statutory redundancy + ~£2,652 statutory notice pay from the National Insurance Fund (Form RP1/RP2). Often covers 100% of liquidation costs. 📄 Download B2B HMRC Time-to-Pay Proposal, Cashflow Table & s.172 Board Minute (£29 Instant Pack)🏪 Commercial Rent (CRAR) & Trade Creditor Pack (£19) Need free confidential charity guidance for a sole trader or SME? Call **Business Debtline** free on [0800 197 6026](tel:08001976026) (uk\_b2b\_corporate\_insolvency self-serve governance triage). 🏠 Ofgem ECO4 & £7,500 Boiler Upgrade Scheme (BUS) • 2026 Funding Open12 Verified UK MCS-Accredited Installers ### Cut Monthly Energy Bills by £650–£1,100/yr: Check £7,500 Heating & ECO4 Grant Eligibility If anyone in your household receives **Universal Credit, Pension Credit, PIP, Attendance Allowance, Carer's Allowance, or Council Tax Reduction** (or your household income is under £31,000 under ECO4 Flex), you may qualify for 100% funded insulation, solar, or the **£7,500 Government Boiler Upgrade Grant** with zero repayment required. ✓ £7,500 BUS Voucher✓ ECO4 Flex Low-Income Route✓ Direct MCS-Certified Assessment Check My Postcode for £7,500 / ECO4 Grants →Takes 45 seconds • No impact on credit score - **[Check Unclaimed Council Credit Balances & Band Reductions (CouncilCredit.co.uk)](https://councilcredit.co.uk?utm_source=crisiscompass&utm_medium=sovereign_hub)** — SI 1992/613 Reg 14 • Household & CommercialSearch Ledger →UK councils hold over £310m in unrefunded credit balances from closed accounts, overpayments, and backdated Band A–H revaluations. Check if your council owes you a BACS refund. - **[Reclaim Backdated Small Business Rates Relief (RatesReclaim.co.uk)](https://ratesreclaim.co.uk?utm_source=crisiscompass&utm_medium=sovereign_hub)** — LGFA 1988 s.43(4B) • UK Shopfronts, Workshops & OfficesCheck Relief →Sole-property UK businesses with a Rateable Value ≤ £12,000 qualify for 100% Small Business Rate Relief. Audit your property or refer a local business for a £75–£150 partner referral reward. ## Recommended free services Trusted organisations that can help — all completely free to use. [📞 StepChange Free debt advice · 0800 138 1111 ](https://www.stepchange.org/)[📊 ClearScore Free credit score & report ](https://www.clearscore.com/)[🏗️ Loqbox Build your credit score for free ](https://www.loqbox.com/)[⚖️ Compare Debt Solutions IVA vs DRO vs Bankruptcy vs DMP ](/compare) ### Get weekly financial tips Practical advice on debt, benefits, and building a stronger financial future. Join 2,000+ readers. Subscribe ## Related articles - **[The 12-month financial recovery plan: month by month](/blog/one-year-financial-recovery-plan)** — Recovery - **[From £22,000 in debt to debt-free: how real people recovered](/blog/debt-story-recovery-possible)** — Recovery [Take the Survival Check](/check)[Compare Debt Solutions](/compare)[Explore Free Tools](/tools) Some links on this page may be affiliate links. We only recommend services we genuinely trust. Using these links helps fund CrisisCompass at no extra cost to you. 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